Quality Improvement Specialist & Patient Engagement Lead
University of Ottawa Heart Institute, Canada
Samantha Soubliere is a Quality Improvement Specialist at the University of Ottawa Heart Institute, where she leads the Clinical Care Patient Partnership Program. Samantha has 13 years of experience working directly with patients, caregivers and visitors to improve the quality and safety of care provided in acute and home care settings. Her quality improvement work centers the patient/caregiver voice, with a focus on collaboration between clinical staff and empowered patient partners. Samantha formed the University of Ottawa Patient Educational Materials (PEM) Task Force in 2022 to bring together staff champions and Patient Partners to assess patient educational resources using evidence-based tools and assessments. The work of this task force embeds patient engagement in the review and approval of patient education, ensuring that documents meet best practice guidelines for health literacy and reflect lived experience.
Samantha champions projects that focus on increasing healthcare equity and safe care by leveraging expertise across disciplines, promoting a culture of continuous quality improvement. In addition to mentoring and consulting with staff working on their own continuous quality improvement projects, she regularly provides staff training on topics such as quality methodologies, how to engage patient partners, addressing challenging behaviour, and topics under the larger umbrella of inclusivity, equity, diversity and accessibility.
Samantha holds a Bachelor of Arts (BA), Specialization in English, Minor in History from the University of Ottawa and she obtained her LEAN Greenbelt training from Algonquin College in 2016.